READING LIST
Motivation
By Arthur Freeman and Rose DeWolf
Now, Discover Your Strengths
By Marcus Buckingham and Donald O. Clifton, Phd
Secrets of Executive Success
By Mark Golin, Mark Bricklin, David Diamond
See You at the Top
By Zig Ziglar
Tapping Potential
By Kenneth J. Lodi
The 10-Day MBA
By Steven Silbiger
The 7 Habits of Highly Effective People
By Stephen R. Covey
The Magic of Thinking Big
By David J. Schwartz
Top Performance
By Zig Ziglar
Communication
50 One-Minute Tips to Better Communication
By Phillip Bozek
Effective Listening Skills
By Dennis M. Kratz
Effective Writing
By Dr. Steve Gladis
How to Be a Great Communicator
By Nido R. Qubein
How to Get Your Point Across in 30 Seconds or Less
By Milo O. Frank
How to Have Confidence and Power in Dealing with People
By Les Giblin
How to Start a Conversation and Make Friends
By Don Gabor
How to Talk So People Will Listen
By Steve Brown
How to Win Friends & Influence People
By Dale Carnegie
Influence
By Robert B. Cialdini
Influencer
By Kerry Patterson
Language of Effective Listening
By Arthur Robertson
Listen to Win – A manager’s guide to effective listening
By Curt Bechler Ph.D and Richard L. Weaver II Ph.D
Leading Minds
By Howard Gardner
Listening: The forgotten skill
By Madelyn Burley-Allen
People Skills, How to Assert Yourself, Listen to Others, and Resolve Conflicts
By Robert Bolton
Political Savvy: Systemic Approaches to Leadership Behind the Scenes
By Joel R. Deluca
Proposal Writing: The Art of Friendly Persuasion
By William S. Pfeiffer
Reading People
By Jo-Ellan Dimitrius, Mark Mazzarella
Speed Reading in Business
By Joyce Turley
Story: Substance, Style and The Principles of Screenwriting
By Robert McKee
The Art of Communicating
By Bert Decker
The Art of Talking So That People Will Listen
By Paul W. Swets
The Art of Woo: Using Strategic Persuasion to Sell Your Ideas
By G. Richard Shell, Mario Moussa
The Business of Listening
By Diana Bonet
The Friendship Factor
By Alan Loy McGinnis
The Leader’s Guide to Storytelling: Mastering the Arts & Discipline of Business Narrative
By Steve Denning
The Lost Art of Listening
By Michael P. Nichols
The Story Factor
By Annette Simmons
Management
13 Fatal Errors Manager Make and How You Can Avoid Them
By W. Steven Brown
Death by Meetings
By Patrick Lencioni
Delegating for Results
By Robert Maddux
Excellence in Management
By Rick Conlow
Excellence in Supervision
By Rick Conlow
Execution
By Larry Bossidy
Further Up the Organization
By Robert Townsend
How Managers Make Things Happen
By George S. Odiorne
How to Motivate and Persuade People
By Gabriel S. Carlin
Keeping the Best
By Martin Yate
Management Tasks, Responsibilities, Practices
By Peter F. Drucker
Managing Differences
By Geri H. McArdle
Managing Performance
By Marion E. Haynes
Managing Strategic Relationships
By Leonard Greenhalgh
Nobody’s Perfect How to Give Criticism and Get Results
By Dr. Hendrie Weisinger & Norman M. Lobsenz
Out of the Crisis
By W. Edwards Deming
Practice What You Preach
By David H. Maister
Professional Presence
By Susan Bixler
Reframing Organizations: Artistry, Choice, and Leadership
By Lee Bolman, Terrence Deal
Successful Manager’s Handbook
By B. Davis, C. Skube, L. Hellervik, S. Gebelein, J. Sheard
The 4-Dimensional Manager
By Julie Straw
The Deming Management Method
By Mary Walton
The Knowing-Doing Gap
By Jeffrey Pfeffer & Robert I. Sutton
The One-Minute Manager
By Kenneth Blanchard, Spencer Johnson
Thriving on Chaos
By Tom Peters
Unstuck: A Tool for Yourself, Your Team, and Your World
By Keith Yamashita, Sandra Spataro
Why Employees Don’t Do What They’re Supposed to Do and What to Do About It
By Ferdinand F. Fournies
Strategic Planning
Corporate Strategic Analysis
By Marcus C. Gogue III, Elwood S. Buffa
Creating Strategic Leverage
By Milind M. Lele
Developing Strategic Thought
By Bob Garratt
Strategic Planning in Emerging Companies
By Steven C. Brandt
Strategic Planning: What Every Manager Must Know
By George A. Steiner
Strategy Pure & Simple
By Michel Robert
The Art of War
By Samuel B. Griffith
The Rise and Fall of Strategic Planning
By Henry Mintzberg
Sales and Marketing
5 Paths to Persuasion: The Art of Selling Your Message
By Gary Williams, Alden Hayashi, Robert Miller
Beyond Selling Value
By Mark Shonka, Dan Kosch
Building and Closing the Sale
By Virden J. Thornton
Effective Presentation Skills
By Steve Mandel
From Selling to Managing
By Ronald Brown
How to Get Clients
By Jeff Slutsky
Let’s Put Some Lipstick on This Pig
By Mark McGlinchey
Little Red Book of Selling
By Jeffrey Gitomer
Modern Persuasion Strategies
By Donald J. Moine & John H. Herd
Sales Negotiating Strategies Building the Win/Win Customer Relationship
By Mack Hanan, James Cribbin, & Howard Berrian
Successful Cold Call Selling
By Lee Boyan
Successful Personal Selling Through TA
By Maurice F. Villere & Claude P. Duet
Successful Telemarketing
By Bob Stone, John Wyman
Telemarketing
By Stephan Schiffman
The 25 Sales Strategies That Will Boost Your Sales Today!
By Stephan Schiffman
The Greatest Salesman in the World
By Og Mandino
The New Strategic Selling
By Robert B. Miller, Stephen E. Heinman
The Ten Greatest Sales-Persons
By Robert L. Shook
Value-Added Selling: How to Sell More Profitably, Confidently, and Professionally by Competing on VALUE, Not Price
By Tom Reilly
Word of Mouth Marketing
By Jerry R. Wilson
Marketing Your Consulting or Professional Services
By Dick Connor, Jeff Davidson
Prospecting: The Key to Sales Success
By Virden J. Thornton
Same Game New Rules
By Bill Caskey
Visionary Selling
By Barbara Geraghty
The Little Red Book of Sales Answers
By Jeffrey Gitomer
Manufacturing
Dudick on Manufacturing Cost Controls
By Thomas S. Dudick
Lean Thinking
By James P. Womack & Daniel T. Jones
Making Manufacturing Cells Work
By Lee R. Nyman
Manufacturing Plant Layout
By Edward J. Phillips
The Just-in-Time Breakthrough
By Edward J. Hay
The Six Sigma Way
By Peter Pande, Robert Neuman, Roland R Cavanagh
World-Class Manufacturing
By Richard J. Schonberger
World-Class Manufacturing: The Next Decade
By Richard J. Schonberger
Quality Control
Quality Circles
By Philip C. Thompson
Quality is Free
By Philip B. Crosby
The Deming Route to Quality and Productivity
By William W. Scherkenbach
The Goal: A Process of Ongoing Improvement
By Eliyahu M. Goldratt, Jeff Cox
Customer Service
Customer Satisfaction
By Mack Hanan, Peter Karp
Customer Service Operations
By Warren Blanding
Customers for Life, How to Turn that One-Time Customer into a Lifetime Customer
By Carl Sewell, Paul B. Brown
Delivering Knock Your Socks Off Service
By Kristin Anderson, Ron Zemke
Delivering Quality Service
By Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
It’s Not My Department, How to Get the Service You Want
By Peter Glen
Keep the Customer
By Robert L. Desatnick
Managing Knock Your Socks Off Service
By Chip R. Bell, Ron Zemke
Managing Service as a Strategic Profit Center
By Donald F. Blumberg
Service America! Doing Business in the New Economy
By Karl Albrecht, Ron Zemke
Sustaining Knock Your Socks Off Service
By Thomas K. Connellan, Ron Zemke
The Customer is Key
By Milind M. Lele, Jagdish N. Sheth
Total Customer Service, The Ultimate Weapon
By William H. Davidow, Bro Uttal
Self-Improvement
Compassion and Self-Hate
By Theodore I Rubin MD
Developing Positive Assertiveness
By Sam R. Lloyd
Effective Writing
By Dr. Steve Gladis
How to Stop Worrying and Start Living
By Dale Carnegie
The Introvert Advantage: Making the Most of Your Inner Strengths
By Marti Olsen Laney, Psy.D.
Learned Optimism
Martin E Seligman PhD
Neurosis and Human Growth
By Karen Horney MD
Never Good Enough
By Monica Ramirez
Paradigms: The Business of Discovering the Future
By Joel Barker
Perfectionism: What’s Bad About Being Too Good
By Miriam Adderholdt and Jan Goldberg
Proposal Writing, The Art of Friendly Persuasion
By William S. Pfeiffer
Self-Esteem
By Matthew McKay and Patrick Fanning
Shyness: A Bold New Approach
By Bernardo J Carducci PhD
Shyness: What It Is and What to Do About It
By Philip G Zimbardo
Speed Reading in Business
By Joyce Turley
Streetwise Time Management
By Marshall Cook
Take Back Your Time
By John DeGraff
The Intuition Workbook
By Marcia Emery
Triggers: Creating Behavior that Lasts – Becoming the Person You Want to Be
By Marshall Goldsmith, Mark Reiter, et al
When Your Best is Not Good Enough
By Kevin Leman
Working Smart
By Michael LeBoeuf
Worry: Hope and Help for a Common Condition
By Edward M Hallowell MD
Your Perfect Right: Assertiveness and Equality in Your Life and Relationships
By Robert E. Alberti, Michael L. Emmons
Expanding Your Mind
About Learning
By Bernice McCarthy
Emotional Intelligence
By Daniel Goleman
Lateral Thinking Skills
By Paul Sloane
Mindmapping: Your Personal Guide to Exploring Creativity and Problem-Solving
By Joyce Wycoff
Six Thinking Hats
By Edward De Bono
Teach Yourself to Think
By Edward De Bono
Think on Your Feet
By Keith Spicer, PhD
Conflict Management
By Kerry Peterson
Managing Differences
By Geri H. McArdle (Crisp Publication)
Managing Strategic Relationships
By Leonard Greenhalgh
Verbal Judo, The Gentle Art of Persuasion
By George J. Thompson and Jerry B. Jenkins
Coaching and Mentoring
Coaching for Commitment
By Dennis C. Kinlaw
Coaching for Leadership
By Marshall Goldsmith, Laurence Lyons, Alyssa Freas
Effective Coaching
By Myles Downey
Everyone’s A Coach
By Ken Blanchard and Don Shula
Making Mentoring Happen
By Kathy Lacey
Masterful Coaching
By Robert Hargrove
Masterful Coaching Field Book
By Robert Hargrove
The Art of Mentoring: Lead, Follow and Get Out Of the Way
By Shirley Peddy
The Portable Coach
By Thomas J. Leonard
Sales Management / Coaching
From Selling to Managing
By Ronald Brown
No Bull Sales Management
By Hank Trisler
Sales Coaching Making the Great Leap From Sales Manager to Sales Coach
By Linda Richardson
The Challenger Sale: Taking Control of the Customer Conversation
By Matthew Dixon and Brent Adamson
Leadership
A Passion for Excellence
By Tom Peters and Nancy Austin
Beneath the Armor: How Leaders of Small to Midsize Businesses Stand Tall in a Turbulent Global Economy
By Ole Carlson
For Your Improvement
By Michael Lombardo and Robert Eichinger
Leadership and Self-Deception
By The Arbinger Institute
Leadership on the Line
By Ronald A Heifetz and Marty Linsky
Leadership Skills
By Peter Barron Stark & Jane Flaherty
Leaders- Lessons of the Navy Seals
By Jeff Cannon and Lt Cmdr. John Cannon
On Becoming a Leader: The Workbook
By Bennis & Goldsmith
Patton on Leadership Strategic Lessons For Corporate Warfare
By Alan Axelrod
Primal Leadership: Realizing the Power of Emotional Intelligence
By Daniel Goleman
Results-Based Leadership
By Dave Ulrich, Jack Zenger, & Norm Smallwood
Silos, Politics and Turf Wars
By Patrick Lencioni
The Accountability Revolution
By Mark Samuel
The Center for Creative Leadership Handbook of Leadership Development
By Cynthia d. McCauley & Russ S. Moxley
The Five Dysfunctions of a Team
By Patrick Lencioni
The Five Dysfunctions of a Team
By Patrick Lencioni
The Five Temptations of a CEO
By Patrick Lencioni
The Four Obsessions of an Extraordinary Executive
By Patrick Lencioni
The Leadership Engine
By Noel M Tichy
The New Strategists
By Stephen Wall, Shannon Rye Wall
Business Development
After the Merger
By Price Pritchett
Break- Through Process Redesign
By Charlene B. Adair, Bruce A. Murray
Built to Last: Successful Habits of Visionary Companies
By Jim Collins
Business Process Improvement
By H. James Harrington
Good to Great
By Jim Collins
How to Manage a Turnaround
By Stanley J. Goodman
Keeping Score
By Mark Graham Brown
Making Mergers Work A Guide to Managing Mergers and Acquisitions
By Price Pritchett
Managing a Successful Business Turnaround
By John Stewart Jr.
Project Change Management: Applying Change Management To Improvement Projects
By Daryl R Conner and Nicholas F. Horney
Revenue Management
By Robert G. Cross
The Fifth Discipline
By Peter M. Senge
Negotiation Skills
Getting to YES, Negotiating Agreement Without Giving In
By Roger Fisher, William Ury, & Bruce Patton
How to Argue and Win Every Time
By Gerry Spence
Negotiate to Close
By Gary Karrass
Negotiating for Dummies
By Michael C. Donaldson, Mimi Donaldson
The Art of Negotiating
By Gerard I. Nierenberg
Sales Negotiation Strategies
By Patrick Henry Hansen
The Art of Closing the Sale
By Brian Tracy
Finance and Business Controls
Cost Reduction and Profit Improvement
By Harry E. Figgie, Jr.
Creative Cost Improvement for Managers
By Louis E. Tagliaferri
Cutting Costs, An Executive’s Guide to Increased Profits
By Harry E. Figgie, Jr.
Financial Analysis
By James O. Gill and Maira Chatton
How to Read a Financial Report
By John A. Tracy
The Complete Guide to Finance & Accounting For Non Financial Managers
By Steven A. Finkler
Understanding Financial Statements
By James O. Gill and Maira Chatton
Up Your Cash Flow
By Harvey A. Goldstein
Human Resources
Benchmarking Staff Performance
By Jac Fitz-enz
Evolving Practices in Human Resource Management
By Allen I. Kraut, Abraham K. Korman
Global Perspectives of Human Resource Management
By Oded Shenkar
Strategic Pay
By Edward E. Lawler III
The Art of Managing Human Resources
By Edgar H. Schein
Interviewing
Hiring the Best
By Martin John Yate
How to Pick the Right People Program
By William S. Swan
Interviewing Its Principles and Methods
By Annette Garrett
Job Analysis: Methods and Applications
By Ernest J. McCormick
Recruiting, Interviewing, Selecting & Orienting New Employees
By Diane Arthur
The Effective Interviewer, A Guide for Managers
By John D. Drake
The Evaluation Interview
By Richard A. Fear
The Smart Interviewer, Tools and Techniques for Hiring The Best
By Bradford D. Smart
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